ON-LINE ORDER RETURNS
Here’s what we can do to make it right…
We have a 14-day return policy for items bought online, which means you have 14 days after receiving your item to request a return, exchange or store credit.
To be eligible for an online return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
STEP 1: Contact us at sechelt@theoracle.ca within 14 days, to see if your return qualifies.
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IN-STORE EXCHANGES OR STORE CREDIT
Here’s what we can do to make it right…
We have a 7-day return policy for products bought in the Oracle store, which means you have 7 days after shopping at the Oracle to request an exchange or store credit.
To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
STEP 1: Contact us at sechelt@theoracle.ca within 7 days, to see if your return qualifies.
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